Runtime Error on rvcommon.dll on D/480JCT-2T1 Board

Hi,

We have built a IVR system using D/480JCT-2T1 board on Windows server 2008 R2 standard 64-bit machine to host 48 lines. We installed Dialogic (R) System Release 6.0 PCI Redistribute Edition for Windows Vista (6.1.269) on this machine.   The IVR system ran well, but once a while (like 2 or 3 days), IVR system received a runtime error and stopped. Does anyone have the same issues?

Thanks in advice!

David

Below is the error message. GenericIvr.exe is our IVR application, and the fault module is rvcommon.dll (which looks like Dialogic used it).

Log Name:     Application

Source:       Application Error

Date:         9/15/2015 1:26:07 PM

Event ID:     1000

Task Category: (100)

Level:         Error

Keywords:     Classic

User:         N/A

Computer:     IVRMACHINE

Description:

Faulting application name: GenericIvr.exe, version: 1.0.5736.16669, time stamp: 0x55f8280a

Faulting module name: rvcommon.dll, version: 1.0.18.0, time stamp: 0x4e5d3a2b

Exception code: 0xc0000005

Fault offset: 0x0000a634

Faulting process id: 0x20a8

Faulting application start time: 0x01d0efc3b1ccfa7b

Faulting application path: C:\Projects\MST\GenericIVR\GenericIvr.exe

Faulting module path: C:\Program Files (x86)\Dialogic\lib\rvcommon.dll

Report Id: d8bff168-5bce-11e5-8548-0cc47a1ec1aa

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

   <Provider Name="Application Error" />

   <EventID Qualifiers="0">1000</EventID>

   <Level>2</Level>

   <Task>100</Task>

   <Keywords>0x80000000000000</Keywords>

   <TimeCreated SystemTime="2015-09-15T17:26:07.000000000Z" />

   <EventRecordID>2423</EventRecordID>

   <Channel>Application</Channel>

   <Computer>IVRMACHINE</Computer>

   <Security />

</System>

<EventData>

   <Data>GenericIvr.exe</Data>

   <Data>1.0.5736.16669</Data>

   <Data>55f8280a</Data>

   <Data>rvcommon.dll</Data>

   <Data>1.0.18.0</Data>

   <Data>4e5d3a2b</Data>

   <Data>c0000005</Data>

   <Data>0000a634</Data>

   <Data>20a8</Data>

   <Data>01d0efc3b1ccfa7b</Data>

   <Data>C:\Projects\MST\GenericIVR\GenericIvr.exe</Data>

   <Data>C:\Program Files (x86)\Dialogic\lib\rvcommon.dll</Data>

   <Data>d8bff168-5bce-11e5-8548-0cc47a1ec1aa</Data>

</EventData>

</Event>