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No board in DCM after HMP install

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Hello Everyone

I've installed the Dialogic HMP build 372.  My (demo) license activated successfully, but when I open Dialogic Config Manager I do not have any devices.

OS is Windows Server 2012 R2 (VM).  In device manager I see a 'Dialogic HMP Device' and 'Dialogic HPET Driver' under the 'Dialogic DM/HDSI Devices' branch.  Windows appears to be happy with them, when you look at the properties, it states 'This device is working properly'.

I've ran the 'hpettool64' and it comes back successful.  I am an admin on the server, and when running the setup I use 'Run as Administrator'.  I've installed using an RDP session, and also using the console.  I did a snapshot of the VM before installing, so after an unsuccessful attempt I just roll back to the snapshot (so I'm not uninstalling/reinstalling).

In the rtflog I'm seeing this line repeatedly:

OAMSYSLOG               Error        DONGLEMANAGER:  - [Board 0]:IOCTL_MCD_CONFIGURESRAM Board still in the POST_IN_PROGRESS state. GetLastError() = 21

Any suggestions?  There is another thread with a similar issue, but the symptoms were different (ie - no Dialogic devices in Device Manager).

Thanks,

Brian


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