I am also a newbie, close to purchasing 1500 ports of HMP voice, RTP, and IP Call Control. But I also cannot get a transfers to a DID to work. I hope I do not offend anyone, but I am sick and tired of everyone saying look at the 2003 visual studios 2003 code examples for blind and supervised transfers. Plus neither have examples or instructions of transferring out to a DID, just internal SIP transfers to an internal SIP endpoint. I need this a call comes into an IVR I have created using HMP, someone presses 0, the call center is a clients and they have provided a 10 digit TF or DID to transfer to. I can do this with my TDM system using Dialogic, but I cannot get it to work with HMP. I have wasted countless hours looking for examples and can find zero, just the 16 year old examples linked in this blog.
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RE: New to HMP, Transfer calls to DID. Is this possible?
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RE: New to HMP, Transfer calls to DID. Is this possible?
Regardless of age of the examples provided prior the functionality for either the blind or supervised transfer functionality still remains the same in this case today. It’s just a matter of updating the projects themselves, but that's a different topic for a different day. The main question here should be what does your remote switch or SIP provider have support for in this case when using SIP REFER method for transfer in this case?? Do you know this answer?
Once that is known then you can use either call flow sequence needed accordingly and it should work. Your scenario described sounds like a blind transfer in this case, where you take the inbound call and tell the switch to redirect it to another phone number instead. In that case, you just need to call invokexfer API and make sure the “refer-to” field is set to that new destination string. And the remote switch will handle the rest of the work after the REFER/202 accepted exchange.
Note that there are also explanations of different scenarios in the GC IP TUG as well in chapter:
3.3 Call Transfer Scenarios When Using SIP
www.dialogic.com/.../globalcall_for_ip_hmp_v12.pdf
But overall, as stated earlier you need to determine what your switch supports and then follow that method accordingly
Jeff
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New to HMP, Transfer calls to DID. Is this possible?
Hi I am new to HMP. I just installed it on a server in development, purchased a 4 port license. I am using a Cisco cube/router, call are getting passed through the cube to the gc_basic_call application. I can answer the call, transfer to a SIP end point play voice files ... But, I do not know how to transfer back out to an external DID. Is this even possible?
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Unable to send IS41 message from application with Dialogic Card
Hello Forks,
I am unable to send IS41 message from our SMSC application, even we received IS41 message on Dialogic card. It gives me error while sending message from our application. Kindly find error message below.
IS41-SMS-DELIVERY-POINT-TO-POINT-cnf-received with provider error = 0008 DIalogic
�
Please help us to rectify this problem.
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Dialogic D120JCTLSEW card - Driver config and GC demo config : help needed
Hi,
I am trying to run GC demo application and need help for configuring demo app and driver.
I have Dialogic card D120JCTLSEW connected to the PCIe on dell server. I have installed linux Dialogic driver 6.1.
Can I run GC demo app without anything connected to Dialogic board in loopback mode?
How do I make sure drivers are properly loaded?
While running "listboards" command I get error "Failed to open driver message queue, Driver failed to initialize" and "devmapdump" command shows Dialogic card connected to slot/bus 0/65.
How do I resolve this? or can you guide the steps to follow to configure drivers and run GC demo app in loopback mode?
Thank you,
Kush.
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gc_Start and gc_OpenEx on two applications in one system Error
Hi,
I am testing two applications in one system using 4 channels.
I have failed to gc_start and gc_OpenEx for several tries.
First Try
- Set Board max total call as 4 for each applications
=> gc_start failed on send starting application
Second Try
- Set Board max total call as 2 for each applications
- gc_start : success
- gc_OpenEX withe name ":N_iptB1T1:P_SIP:V_dxxxB1C1:M_ipmB1C1" on first application => Success
- gc_OpenEX withe name ":N_iptB1T3:P_SIP:V_dxxxB1C3:M_ipmB1C3" on second application => Failed
finally, I cannot use 4 channels license on two applications(even though, each application only uses 2 channels).
Is there any mistake on my approach?
Thank you in advance.
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RE: gc_Start and gc_OpenEx on two applications in one system Error
Hello,
I had a very similar question and wanted to seek clarification - there is no way for a secondary application to hook into an existing virtboard instance (e.g. a virtboard is started but each channel within the virtboard is handled by separate applications)? I have been experimenting with this (trying to skip the gc_Start command as we do NOT want to open another SIP listening port) and I wanted to be sure this is something that can't be done or if I am going about this the wrong way.
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HMP Initialisation problem
Hi,
I have errors when initializing the HMP card and associated channels
I use HMP in SIP protocol.
I have attach the log file.
Can anyone help me?
Thank you in advance
Best regards Yvan
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HMP3.0 SU 393 Initialization problems
Hi, I have errors when initializing the HMP card and associated channels.
I use HMP (windows 2016, update 393) in SIP protocol.
I have attach the log file. Can anyone help me?
Thank you in advance.
Best regards
Yvan
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RE: Cannot install the HMP in the Window Server 2016
What specific step did it freeze with? Might be something from your own environment, as we had not seen a "freeze" issue. Admittedly, there have been some other install issue addressed in recent SUs for other problems but not this. So need more details as to where.
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DM3 Board issue (unable to find or open the PCD file gul1_qsb_4_t1cc.pcd for board boardNumber=1)
Hey All,
im getting this failure to parse the pyramid.scd file error on a linux server rebuild:
"
Starting Dialogic(R) DM-family board(s).
Loading DM3 Driver
TBASSIGN: ERROR - getAllBladesByPlatform() error rc = 0
CHEETAHSTART: Removing temp files.
CHEETAHSTART: Building shared memory.
CHEETAHSTART: Done.
Starting Dialogic(R) DM-family board(s) download phase.
downloader Version 3.59 Alpha 0.01 Build: 00
(Using: Host Library version: 7.00 Build: 11)
Using data files from /usr/dialogic/data
==================================< SCD PARSER >=================================
ERROR: unable to find or open the PCD file gul1_qsb_4_t1cc.pcd for board boardNumber=1
ERROR: parsing SCD file /usr/dialogic/cfg/pyramid.scd failed
REGVOX: StartUpCleo() failed
REGVOX: Adding DM3 Devices ...
DMR4CLEO: CCleoSystem::CreateDeviceMap(): EnumClusterConfig() FAILED, error = 0x80001002, continue
Checking for unsupported Dialogic boards:
Starting Clocking Daemon:[ OK ]
Starting fault detection on all Dialogic boards:[ OK ]
Starting sisidsagent: [ OK ]
Starting sisipsagent:
"
I verified the file was present and correct
more /usr/dialogic/cfg/pyramid.scd
NumStreams : 4000
NumBindHandles : 4000
[TDMBus 0] {
TDMBusType : H100
BusCR : 8
Group1CR : 8
Group2CR : 8
Group3CR : 8
Group4CR : 8
Group4CR : CT_A
}
[Board 1] {
PCDName : gul1_qsb_4_t1cc.pcd
FCDName : gul1_qsb_4_t1cc.fcd
PCMEncoding : MULAW
SlotNumber : 0
BusType : PCI
LogFile : board1.log
DisplayConfig : YES
TimeToSendMsg : 50
MasterStatus : PRIMARY
DeriveClockFrom : NETREF_1
NetRef1 : YES
NetRef1From : 1
NetRef1CR : 1
}
Also verified the boards were listed and active
===================================================
Listboards - Version 3.01 Build: 02
===================================================
MDI Library version: 7.00 Build: 11
DM3pp Library version: 1.20 Beta 1 Build: 1
Driver version : 2.01 Build: 91
BrdNum CfgId Type Bus Slot PhysAddr RamSize Irq State
1 0 P 4 0 f8f00000 80000 0xb DOWNLOADED
2 1 P 6 1 f9000000 80000 0x5 DOWNLOADED
3 2 P 8 2 f9100000 80000 0xb DOWNLOADED
4 3 P 10 3 f9200000 80000 0x5 DOWNLOADED
As well as the board was configured right
Configuring and downloading board succeeded boardNumber=2
TBASSIGN: Board: 1 TDM Bus type and speed configured
TBASSIGN: Board: 2 TDM Bus type and speed configured
TBASSIGN: Board: 3 TDM Bus type and speed configured
TBASSIGN: Board: 4 TDM Bus type and speed configured
Clustering Succeeded for Board 1
Clustering Succeeded for Board 4
Clustering Succeeded for Board 3
Clustering Succeeded for Board 2
REGVOX: Adding DM3 Devices ...
REGVOX: Adding DM3 Devices Done
Checking for unsupported Dialogic boards:
LINUX IP ASR ENABLED
Starting Clocking Daemon: [ OK ]
Starting fault detection on all Dialogic boards: [ OK ]
Question?
Could it just be a parsing issue where it could locate BoardNumber=1 in the pyramid file?
Or what else could be of concern?
Thanks
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RE: HAIRPINNING sip rtp audio - experiencing high latency audio
Question - what would be the expected normal latency on HMP between receiving an RTP packet on one call and sending the packet on a second call when the two calls are hairpinned using gc_listen()?
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Driver for Dialogic® D/4PCIUF Media Board for Windows 10
Hello,
We have at office Dialogic® D/4PCIUF Media Board card that was used in an old machine. The server was upgraded to Windows 10 OS or Windows Server 2012/2016/2019, and we want to configure the dialogic PCIe card, but we didn't find adequate drivers. As this server has the role of an IVR, it's important for us to configure the card in this server.
Can anyone help me please ?? I would be grateful for you !
Best regards,
Nabila
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HMP device could not be found
Dialogic HMP get installed perfectly but when I run the Configuration Manager to start the system does not detect any device. Why is happening this?
System: Windows Server 2012 R2 SP1 (Build 7601)
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RE: HMP device could not be found
Suspect this could be one reason:
www.dialogic.com/.../pm_hmp_win
There could be others though like missing capability for HPET at HW/BIOS level which would also cause an issue.
Jeff
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RE: Driver for Dialogic® D/4PCIUF Media Board for Windows 10
Hi Nabila,
Please note that as of January 9th, 2018, those product lines (JCT /DM3) are now carried by Sangoma Technologies. For any inquires for those products please visit http://dlgc.co/2CJDmE8
Jeff
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Dialogic DMV 1200 - PCI Express (4E1) Show On DCM But Not Started
Hi, dear friends and colleagues
I Have a Dialogic DMV 1200 - PCI Express (4E1).
I Install drivvers And DCM With System Release 6.0 PCI for Windows® Service Update 2271.
Show my Board In DCM But Not Started.
Where do you think the problem friends can be?
Thanks for your guide.
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Dialogic Drivers on Windows 7/10
The installation is good and the card is handling incoming calls. When I reboot the computer the drivers are no longer recognized. Please help.
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RE: Error D4/PCIU with Windows 7/10
Hi Valerio, The D/4 card was sold to Sangoma on January 9, 2018. Sangoma now provides technical support and services for the D/4 card. Please work with Sangoma direct for all support related requests and assistance. Please contact Sangoma Support at 920-886-8130 and follow the IVR prompts to reach the CCD product support group or visit Sangoma's web site at www.sangoma.com/support for available support options.
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Error D4/PCIU with Windows 7/10
The card driver for D4/PCIUF is installed correctly and VoiceGuide is handling incoming calls, reboot the computer and the drivers are no longer recognized.
Attempted a fix but no luck.
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