Hi Jeff,
Was able to re-create the issue this morning. Here's the timeline of what happens:
8:23 Cold boot
Board appears as started in DCM. Rtf logs some "Client detached" messages. dlgc_log logs some "Successfully reconnected to the License Server." messages to the Windows Event log. No errors.
8:30 Start my application
Application starts. All line devices and voice resources open and I also perform SIP registration with a PBX. I check every return code and wait for all the expected events, and it all seems to work, but the rtf log contains this:
04/06/2017 08:30:16.996 1724 1140 sm.cpp:342 ! 0 ! gc_h3r:Monitor Init: SIP Board 0: transport address: 10.8.x.x
04/06/2017 08:30:16.996 1724 3740 mon_decenc.cpp:57 ! 0 ! gc_h3r:>> MonDecoder::ctor Listening on IP=0x7f000001 : Port=64400
04/06/2017 08:30:17.511 1724 1140 sm.cpp:2571 ! 0 ! gc_h3r: Sharon Version 5,2,2,802
04/06/2017 08:30:21.395 1724 680 gc_h3r ERR1 encoder.cpp:2367 ! 0 ! Encoder::sendSysMsg : encodeCallForward failed:No Call Forward data in DB.
04/06/2017 08:30:21.395 1724 680 gc_h3r ERR1 board_device.cp:360 ! 0 ! << CallForward 
, sendSysMsg(MsgType_CallForward) failed!
04/06/2017 08:30:21.410 1724 860 gc_h3r ERR1 sip_register.cp:6485 ! 0 ! SipRegAOR::completeEncodingOfSuccessResponse: no Service-Route header registered
04/06/2017 08:30:21.410 1724 5900 gc_h3r ERR1 sipheader_mgr.c:2245 ! 0 ! << SipHeaderMgrFactory::DeallocateMgr - HeaderMgr 0x5fd93f8 was already deallocated!
04/06/2017 08:30:21.441 1724 680 gc_h3r ERR1 encoder.cpp:2367 ! 0 ! Encoder::sendSysMsg : encodeCallForward failed:No Call Forward data in DB.
04/06/2017 08:30:21.441 1724 680 gc_h3r ERR1 board_device.cp:360 ! 0 ! << CallForward , sendSysMsg(MsgType_CallForward) failed!
04/06/2017 08:30:22.767 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3StdComp::Dm3GetErrorResult() -> (Std_MsgError) Message[0x12] Xid[0x6] Src[0:0:1:5:1] Dest[4:255:0:0:0] ErrorCode[0x6]
04/06/2017 08:30:22.767 1724 4800 libipm_ipvsc ERR1 CIPVscChannel ipmB1C1 --- ::OnGetParm: ch=ipmB1C1 ErrorCode=0x6 -Invalid parameter number.
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x32
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0xfe
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x1
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x104
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:22.892 1724 4800 Dm3Odi.dll Error Qcd [0:0:1:5:1] CDm3IPVsc::ProcessGetPortInfo() -> Unknown media information type = 0x0
04/06/2017 08:30:56.966 1724 680 gc ERR1 gclib iptB1T1 ::::> gc_GetUserInfo(target_type:16, target_id) - returns:134217729
04/06/2017 08:31:37.830 1724 680 gc ERR1 gclib iptB1T4 ::::> gc_GetUserInfo(target_type:16, target_id) - returns:134217732
Note: the IP I highlighted in red is not the "Default IP Address" selected in the board configuration in DCM or encoded in the struct provided to gc_Start()
8:31 Ring in
Ringing into the app works, and can accept the call. Line device and voice resource are linked successfully (TDX_LISTEN and GCEV_LISTEN events arrive).
Try to play back an IVR message with dx_play(), function returns successful, but no RTP traffic is coming from the application and nothing is heard.
About 30 seconds after dx_play() was called and no other events, the GCEV_EXTENSION event arrives with IPPARM_SIGNALING_DISCONNECTED. I suspect this is our PBX (AsteriskNow) trying to disconnect the call because it's noticed something is wrong. No GCEV_DISCONNECTED event arrives though
8:36 Shutdown the application
When I shut down the application after the above error, the application is able to de-register with SIP server, stop voice resources, reset and close line devices. No errors returned, expected events arrive. However when try to close the primary board (:N_iptB1:P_IP) gc_Close() fails with GCValue: 29, GCMessage System error or internal error, CCLibID: 0, CCLibName: GLOBALCALL, CCLibValue: 29, CCLibMessage: System error or internal error.
In the RTF log when this occurs:
04/06/2017 08:36:57.609 1724 860 gc_h3r ERR1 sip_register.cp:2888 ! 0 ! SipRegAOR::~SipRegAOR - Possible memory leak of RvRegisterClient object. (This message can appear if applications shut down without deregistering their Aliases.)
04/06/2017 08:36:57.613 1724 860 sip_sigalmanage:426 ! 0 ! gc_h3r:
>>~SipSigalMan(): ******* Sigal SIP Board 1 IPC Msg Summary *******
Total Msgs Sent = 53, Send Rate = 0 msgs/sec, Max Send Rate = 0 msgs/sec
Total Msgs Rec = 88, Rec Rate = 0 msgs/sec, Max Rec Rate = 0 msgs/sec
Total Msgs Rec out of order = 0, Max Cached Msgs = 0, Max cached Time = 0 sec.
<<~SipSigalMan(): ****************** Summary Complete ******************
04/06/2017 08:36:57.613 1724 5900 decoder.cpp:1197 ! 0 ! gc_h3r:>> OnEventTerminate: Board 1 - SIP library is down numLoadedSubLibs = 1.
******************** Sharon SIP Board 1 Msg Summary ********************
Total Msgs Sent = 88, Send Rate = 0 msgs/sec, Max Send Rate = 0 msgs/sec
Total Msgs Rec = 54, Rec Rate = 0 msgs/sec, Max Rec Rate = 0 msgs/sec
Total Msgs Rec out of order = 0, Max Cached Msgs = 0, Max cached Time = 0 sec.
**************************** Summary Complete ****************************
04/06/2017 08:36:57.990 1724 680 gc ERR1 gclib ----- GCLINEDEV_TO_CCLLINEDEV_SR_RELEASE macro - gcdb_GCLdev_to_CCLLdev(gclinedev:1) failed: 29
8:42 Shutdown the board in DCM
When I shut down the board in DCM, dm3nk logs a Windows Event error with event data:
\Device\SSP
000000000200300000000000030007C0000000000000000000000000000000000000000000000000
In the RTF log:
04/06/2017 08:42:01.745 3244 5912 OAMSYSLOG ErrorEx DM3FDSP - <IsAlive> Board 0 : Terminate event
04/06/2017 08:42:01.745 3244 2740 OAMSYSLOG ErrorEx DM3FDSP - <QError> Board 0 : Terminate event
04/06/2017 08:42:01.745 7624 6852 OAMIPC Warning OAMTransport - CSocketClientTransport::SendMessage() - m_ClientReceiveSocket.ShutAndCloseSocket failed
8:50 Try to restart the board in DCM, but fails with generic error message
RTF log:
04/06/2017 08:50:58.572 9052 6852 OAMSYSLOG ErrorEx NCMAPI - NCMMgr::checkDSSstate - OpenEvent on PnPDetection Event failed, last error = 2, wait for 0.5sec and try again
04/06/2017 08:50:59.074 9052 6852 OAMSYSLOG ErrorEx NCMAPI - NCMMgr::checkDSSstate - OpenEvent on PnPDetection Event failed, last error = 2
04/06/2017 08:52:14.087 7984 8304 OAMSYSLOG ErrorEx DLGCSERV - <DSS> RunProgsInKey : ServiceControl dlgcstart dm3config -tDLGCDM3 returned fatal error.
04/06/2017 08:52:14.113 7984 8304 OAMSYSLOG ErrorEx DLGCSERV - Dialogic System Service stopping
Windows event log:
dm3nk:
Device\SSP
qkernel
0
qkernerr.h
3901F
qkernerr.h
000000000600300000000000030007C0000000000000000000000000000000000000000000000000
dlgc_log:
<DSS> RunProgsInKey : ServiceControl dlgcstart dm3config -tDLGCDM3 returned fatal error
DM3Config:
Download failed for HMP_Software #0 in slot 0/65535
MC_ERROR_START_CP_RUNTIME: Failed to start Control Processor runtime Kernel Board Number: 0 Processor: 1 Instance: 0 Additional Data: Image Name = "C:\Program Files (x86)\Dialogic\HMP\bin\cpload_ssp.exe " ,CmdLine = -b0 -p1 -f"C:\Program Files (x86)\Dialogic\HMP\data\ssp.mlm" -dd, ErrorCode = 21
Additional Info
The computer is running System Center Endpoint Protection for antivirus and has no particular rule for any Program Files folders. However, I have been running HMP on this computer for a while, and never encountered this particular problems until recently.
Also I have two network cards, and run AsteriskNow in VMWare which creates Virtual Ethernet Adapters. Possibly this is a factor.
I am running 3.0 SU 372 on Windows 8.1