Call Quality and Latency
Hello All,Trying to see if someone can point me in the right direction with an issue I'm having. We are currently experiencing issues with call quality and latency when we have 15 concurrent calls...
View ArticleCall Quality and Latency
Hello Everyone! Hope this the correct forum to post an issue we have encounter in our environment. The following is what we are running: 1. Server 2012 R2 (VM on ESXi-6.5.0) - HMP 3.0 Service Update...
View ArticleRE: Call Quality and Latency
Hi Greg,Can you elaborate in more detail with respect to quality and latency in this case? Meaning is this only specific to audio heard on the call? Or are there other metrics, like how long it takes...
View ArticleRE: Call Quality and Latency
Hi Jeff, Thank you so much for replying. What we have noticed is that the IP based dialers should be able to handle 100-120 people each but if we have more than 25 combined we get call quality and...
View ArticleRE: Call Quality and Latency
Jeff,Just an update. Followed the article you sent and the results is the following:"HPET is Hardware & BIOS supported and is enabled on this system."
View ArticleRE: Call Quality and Latency
If only a single processor, do you really mean single core assigned? That may be that system is underpowered in this case. What is the speed. Generally speaking I think you may need at least 4 cores...
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RE: Call Quality and Latency
Hi Jeff,Thanks for the reply. Here is a screenshot of the resources the VM has:This is the Host Resources:
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Issue with HMP SU 382
We are attempting to use the latest HMP SU 382 but cannot get past gc_Start with any of the multiple targets. We have a good valid license and have tried reapplying the license/and restoring defaults...
View ArticleRE: HMP responding 400
Actually, the issue is pretty clear in this case with the DATE header which is the 12th line:Date: Wed, 28 Mar 2018 14:20:41 EDTReview of RFC3261 specification states that this behavior is not allowed...
View ArticleHMP responding 400
We have a cisco based environment where a “Call-Info:” call header is being included and causing HMP to generate a SIP Parse error instead of handling the call. In the same environment a secondary set...
View ArticleIncluding User-Agent header on ACK during outbound call setup
Hello, I have a 1PCC application using HMP Windows. We are interfacing to a PBX which requires that all SIP messages generated by HMP include a User-Agent header. I set a User-Agent header using...
View ArticleRE: Including User-Agent header on ACK during outbound call setup
Thanks Jeff, We were using gc_setUserInfo on the line device with the GC_ALLCALLS paramter, but that did not apply the User-Agent header on the ack. We also tried doing gc_setUserInfo just prior...
View ArticleRE: Call Quality and Latency
Ok, if you have 6 cores assigned that should be ok in this case. However, I noticed that you are on very old version:Dialogic HMP 3.0 Update 349 (released July 2013 )We didn't add support for VM 6.x...
View ArticleRE: Issue with HMP SU 382
This could be do to some changes that were made in parameter checking when the switch was made to VS 2015 base. Please check at IP_VIRTBOARD parameters (like total calls, max calls, etc), contain the...
View ArticleDialogic HMP 3.0
Hi:I have a problem with the resources of NIC, my virtual machine detects that the resources are not fully in the Manager devices, by the way, in the DCM (Configuration Manager) I can't see the virtual...
View ArticleRE: Dialogic HMP 3.0
Unfortunately in this case AWS has not been qualified for Windows HMP 3.0 baseline as of yet. Its only been used for different PowerMedia XMS product which is Linux based. However, since we do support...
View ArticleRecording / monitoring call from another process
Linux hmp - I'd like to create a program to listen to a channel that has an active call going and record the call. I want the call to proceed normally with its prompts, dtmf, Asr, etc., without...
View ArticleRECORD NON-CONF CALL
Record a 1 legged call. I want to record a normal call, which would only have 1 TS, however functions like mreciottdata require two timeslots since they are designed to record a two party call. Can...
View ArticleRE: RECORD NON-CONF CALL
Ok, so if you want to record the conversation of an active call, you will need to use the dx_mreciottdata, since it requires the TX timeslots from both directions. For instance recording a SIP call,...
View ArticleRE: RECORD NON-CONF CALL
Jeff, Thanks a million for the help. If I understand you correctly, as long as I keep the code in the main engine I run async, I won't need another dxxx resource. Is that correct? Here's what I'm...
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